Selective Professional Damaged hair Risana Instant two-component restructuring mask 12 + 12 х 15 ml

Please return defective items for replacement or refund. If you want to return an item please contact us for a (Return Material Authorization) RMA tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.

Free delivery for orders over BGN 100 for the whole country to the office of  Speedy. Does not apply to deliveries to an address in the country or for deliveries by DHL, DPD or Interlogistika, provided that the shipment does not exceed 10 kg. In all other cases the tariff of the courier company of your choice applies.

The delivery of the ordered goods is made in the way chosen by the User and according to the specified terms by courier. Deliveries are made only within the European Union. Deliveries of cash on delivery goods are made within 5 working days after order confirmation. In case of advance payment by bank transfer, by bank card or "On payment, by credit" the deliveries are made within 5 working days after verification of the amount and the bank account of the Provider.

The goods are delivered within 5 (five) working days, and the specified term is applied insofar as it does not contradict the delivery terms applied by the respective courier. In any case, the Provider reserves the right to extend the specified terms by up to 7 (seven) days, without informing the User in advance, and to extend the terms over 7 (seven) days with the prior approval of the User.

The goods are delivered to the recipients as standard - by hand against a signature, and the shipments are delivered to the entrance of the building or the courier's office. When making the delivery, a document for acceptance-delivery is signed, and the User manually writes his own and surname, which certifies the exact execution of the order.

Upon receipt of the goods, the buyer is obliged to immediately inspect it and in case he finds obvious defects, the absence of any of the accompanying accessories and / or any of the documents required by Bulgarian law, immediately inform the person making the delivery. If he fails to do so, the item is considered approved, and the User loses the right to later claim that the product was delivered with obvious defects, the absence of any of the accompanying accessories and / or any of the required by Bulgarian law documents.

In case of impossibility to deliver the shipment at the first visit, not due to the fault of the Provider and / or the courier (in case no one is at the address, etc.), the person making the delivery leaves a notice indicating a contact phone number to which the recipient follows to call within three working days to specify a new deadline for delivery. In case of impossibility to deliver the shipment and in case of a second visit, not due to the fault of the Supplier and / or the courier, the Supplier retains the ordered goods and sends a notification to the User. The notification of the User gives a period of two weeks in which he must receive the ordered goods at the address of the Supplier, as well as a warning for cancellation of the contract in case of non-fulfillment of this obligation by the User. After the expiration of this period and if the User has not accepted the goods, the contract is automatically terminated without the need for additional declarations of intent. In this case, the User holds a penalty from the Supplier in the amount of 10 (ten) percent of the final gross price of the goods according to the order, as well as compensation in the amount of the delivery costs incurred by the Supplier. The supplier reserves the right to seek compensation for major damage as a result of the damage, if any.

The Provider is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and / or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address and / or telephone number.

The Supplier reserves the right to change the subcontractor performing the delivery without prior notice to the User as long as this does not change the method of delivery. The User and the Supplier agree that in the relationship between them the circumstances certified by the signature of the supplier regarding the delivery of the goods will be considered correct until proven otherwise.

 The provider is not responsible for:

• depletion of quantities of certain items;
• delay in delivery to the Supplier by the importers or manufacturers of the respective goods;
• delay in delivery by the carrier and / or courier - force majeure

Upon receipt of the goods via Speedy, KEEP THE RECEIPT FOR POSTAL SERVICE RECEIVED BY THE COURIER. It replaces the receipt and in case of disputes and complaints is presented together with an invoice, protocol or warehouse receipt issued by us in accordance with Article 25 of Ordinance № H-18.

www.emagazinche.com works with Speedy, DHL (for EU) and Interlogistika-GLS (for EU). If a customer owns a courier company other than the ones he works with www.emagazinche.com, he pays the full amount of the delivery, according to the price list of the respective courier.

When ordering in bulk, the delivery is determined by the volume of the box. Our employee will contact you and you will specify every detail about the delivery price and the possible ways to achieve a lower price (sending to the office, packing in foil without a box and others.