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It is the policy of MUNAKAVA EOOD to give you a sense of security by shopping with us and providing us with information related to you. You need to feel safe with us. Therefore, we take care to comply with the provisions related to data protection and especially the European General Regulation on Data Protection (ORDP), which enters into force on 25 May 2018 and the relevant applicable Bulgarian legislation. With this declaration we want to inform you for what purposes your personal data is collected and used and how you can exercise your rights. You can download and print the privacy statement at any time from the "Privacy" section of the "INFORMATION" panel at the bottom of each page of our site.
Our computer systems are protected against access, alteration or dissemination of your personal data by unauthorized third parties, as well as against loss and destruction through technical and organizational measures.
Name and contact details of the operator handling your personal data
Data administrator for the purposes of customer data management of Emagazinche is MUNAKAVA EOOD, 4-8 Kavarna Str., Sofia 1612, e-mail: munakavaoffice@emagazinche.com
Name and contact details of the data protection officer
If you, as a customer or employee, have questions about the use of your data, you have two ways to clarify your questions or make a request:
- For general questions and inquiries related to data protection, please contact the data protection team of Emagazinche, specifying your question / request and your contact address, at the e-mail address: munakavaoffice@emagazinche.com;
- For special inquiries you can contact the Data Protection Officer at any time: munakavaoffice@emagazinche.com.
The topic and content of the discussions are subject to strict confidentiality.
Purpose and legal basis of data processing
We guarantee: We store your data only for the purposes of processing your personal inquiries and requests, the execution of contracts (including payment processing and possibly credit checks), as well as for our own advertising purposes. The processing is carried out on the basis of the EU General Data Protection Regulation.
In case you have a question, you want an offer or you want to sign a contract with us (for sale, rent, production, online orders, online customer account), either in the e-shop of MUNAKAVA (https://emagazinche.com) or in a specialized center of MUNAKAVA, we process your personal data. Depending on the type of contract, this personal data can be:
- Name, surname
- In case of legal entity - Name of the legal entity
- Postal address
- Email address (see "Tracking Shipments" below)
- Phone / fax / mobile number
- UIC / Tax number when issuing invoices;
- IP address
- Bank data of clients
This data is stored and processed by us in the customer data management center of MUNAKAVA in connection with the implementation and processing of the contract, as well as for our own advertising purposes. At least your name, surname and address are required for the conclusion of a contract in order for you to be identified. When purchasing through the online store, it is necessary to additionally indicate your e-mail address, and to confirm your order and its delivery - and your delivery address. When issuing invoices to legal entities, it is necessary to provide a company name, UIC and tax number by the legal entity. Without this data, it is not possible to fulfill the relevant contracts.
The IP address is used only if this is necessary to protect the legitimate interests of the controller or a third party, provided that the interests or fundamental rights and freedoms of the data subject that require the protection of personal data do not take precedence (e.g. bringing legal actions or investigating criminal offenses).
The employees of the MUNAKAVA Shopping Center, the Emagazinche e-shop and the MUNAKAVA Customer Service Center have access to the data in the MUNAKAVA customer data management center. The management of customer data by MUNAKAVA is based on the protection of the legitimate interests of the company MUNAKAVA and facilitates compliance with data protection rules for accuracy and portability of data. At the same time, we take sufficient account of your interests and fundamental freedoms, as through the provided customer service on the territory of Bulgaria we provide an opportunity for:
- filing complaints;
- exchange of goods, if the contract provides for the right of exchange;
- payment of cash invoices;
- saving and receiving goods offered in the e-shop;
- use of a voucher card;
- payment of amounts for returned purchases;
- The customer service center is at your disposal for any questions related to complaints and services, as well as for information and consultations.
- reservation and receipt of goods in MUNAKAVA Shopping Center;
Processing of payments in the online store of MUNAKAVA
Data about your bank account and your payments (credit card data, bank transfer) are not collected, processed or stored in the electronic systems of MUNAKAVA. Payment processing is carried out only in electronic systems and under the technical and legal responsibility of our payment service providers.
We currently use the following payment service providers to process credit card and transfer payments:
INVESTBANK AD, Sofia, 8 Gen. Stefan Toshev Str
For payments through e-pay we use the following service provider: Ipei AD, Sofia, 16 Ivan Vazov Str.
For payments through easypay we use the following service provider: EasyPay AD, Sofia, 16 Ivan Vazov Str.
We only use payment service providers that are PCI DSS * certified and accordingly meet the most stringent requirements for secure processing and storage of credit card data.
* [PCI DSS stands for "Payment Card Industry Data Security Standard" and is based on the Visa AIS (Account Information Security) and MasterCard SDP (Site Data Protection) security programs.]
Shipment tracking
Consent to provide the email address of postal service providers for the purpose of tracking shipments
By confirming the privacy statement in the online store, you agree that your email address will be provided to postal service providers for the purpose of tracking shipments. They use this data to offer you the opportunity to track the execution of your order and to find out the current location of the goods you ordered, as well as the delivery time.
Cookies
To facilitate the use of our website, we use cookies. Cookies are small text files that can be saved by your browser on your computer's hard drive and are useful for the use of our website. We use cookies to better understand how our website is used and to improve navigation. In addition, cookies allow us to know whether you have already visited our website or are a new visitor. The cookies we use If you do not wish to receive cookies, please set the appropriate settings for your internet browser.
Google Analytics
This site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; Google). Google Analytics uses so-called "cookies" - text files that are stored on your computer and allow you to analyze the use of the website by you. If the website usage information generated by the cookies is transmitted to a Google server, the settings ensure that the IP address will be anonymized before geolocation and will be replaced with a generic IP address before the server is stored. At the request of the operator of this site, Google will use this information to analyze the use of the website by users, to compile reports on the activities of the site and to provide other services to the operator of the website related to its use and use of the Internet. . The IP address sent by your browser within Google Analytics will not be associated with other Google data. You can disable the storage of cookies through the appropriate settings of your browser. However, keep in mind that if you do this, you may not be able to make full use of all the features of this website. In addition, you can prevent Google from recording and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the Google Analytics Opt browser plug-in. -Out Extension.
Advertising / Newsletter
We use your data only for our own advertising purposes.
We would like to inform you about new products, our services, as well as interesting events. Therefore, we use your data, in addition to your purchases, to recommend certain products, services or events that may interest you. The newsletter is only sent when you subscribe to it and you will not receive it unless you have explicitly stated that you wish to receive it.
Recipients of personal data
Within the legal powers, your personal data is disclosed to the following companies within the EU:
- providers of postal, forwarding, forwarding services, file destruction services / data carriers;
- IT service providers in the framework of software and equipment maintenance;
- Google Inc. ;
- Ipei AD, Sofia, 16 Ivan Vazov Str .;
- EasyPay AD, Sofia, 16 Ivan Vazov Str .;
- INVESTBANK AD, Sofia, 8 Gen. Stefan Toshev Str.
Data retention period
We store your data for as long as is necessary for the respective purpose:
- Offer data: 1 year (customer feedback)
- Lease agreements: 6 years
- Registration on the site: until the explicit refusal
- Orders without registration: 6 years
- Sales contracts: 6 years
- Construction contracts: 6 years
Insofar as for certain data, which are processed for the purposes of the management of the sales contracts, a storage period is provided under the tax legislation (data from accounting documents), the storage period is 6, resp. 10 years. During this period, data processing is limited. The storage period runs from the end of the calendar year in which the offer was submitted, resp. the contract has been performed.
Rights of data subjects
Your rights as a data subject are fully guaranteed by MUNAKAWA.
Objection to advertising:
You have the right to object to the use of your data for advertising purposes without paying any costs other than the cost of sending the objection at the basic rates. You can use the contact details below to do this.
Withdrawal of consent:
You can withdraw your consent to the processing of your personal data at any time with effect for the future. Please note that you may need to resubmit your data before making a new purchase. This also applies in case you object to the further use of the data from your customer account in the MUNAKAVA e-shop.
Right to object
You have the right at any time and for reasons arising from your specific situation, to object to the processing of your personal data, which is carried out under the following conditions:
Art. (1) (e) the processing is necessary for the performance of a task in the public interest or in the exercise of official powers conferred on the controller, or
Art. 6 (1) (f) the processing is necessary for the purposes of the legitimate interests of the controller or of a third party, except where such interests take precedence over the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.
In the event that you object, we will terminate the processing of your personal data, unless we prove that there are compelling legal grounds for the processing that take precedence over your interests, rights and freedoms, or that the processing serves to establish, exercise or protect legal claims. This also applies to profiling carried out on the basis of these provisions.
Other rights
- You have the following rights with respect to the administrator in connection with the storage of your personal data:
- Right of confirmation: You have the right to receive confirmation from us whether the personal data relating to you are processed.
- Right to information and access: You have the right to receive from us information about your personal data, at any time and a copy of this information. In particular, you have the right to information on the following:
- purpose of data processing;
- categories of processed personal data;
- to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
- the period for storage of personal data or, if it is not possible to determine such - the criteria for its determination;
- the right to correct or delete personal data or to restrict the processing of personal data relating to the data subject or to oppose such processing;
- the right to lodge a complaint with a supervisory authority;
- where personal data are not collected by the data subject, any available information on their source;
- the existence of automated decision-making, including profiling, and the significance and intended consequences of such processing for the data subject.
- information on whether personal data are transferred to a third country or to an international organization
Right to change
You have the right to receive from the administrator without undue delay the correction of inaccurate personal data, and you should notify him of the change in a timely manner.
Right to be deleted (right to be forgotten)
You have the right to delete your personal data relating to you without undue delay and we undertake to delete your personal data without undue delay when one of the following reasons exists:
Personal data are no longer needed for the purposes for which they were collected or processed.
Upon your withdrawal of the consent on which the processing is based in accordance with Article 6 (1) (a) of the ORD or Article 9 (2) (a) of the ORD and where there is no other legal basis for the processing.
Right to limit processing
Each data subject has the right to require the controller to restrict processing when one of the following conditions applies:
the accuracy of the personal data is disputed by the data subject for a period that allows the controller to verify the accuracy of the personal data.
the processing is illegal and the data subject does not want the personal data to be deleted, but instead wants to restrict their use.
the controller no longer needs the personal data for the purposes of processing, but they are required by the data subject to establish, exercise or defend legal claims.
the data subject has objected to the processing pursuant to Article 21 (1) of the DPA until it has been verified that the controller's legal grounds exceed those of the data subject.
Right to data portability
If one of the above conditions is met and the data subject requests a restriction on the processing of personal data stored by MUNAKAVA EOOD, he or she may at any time contact the controller.
You have the right to receive your personal data, which has been provided to the administrator, in a structured, frequently used and machine-readable format. You have the right to transfer this data to another controller without hindrance by the current controller to whom the personal data have been provided, provided that the processing is based on the consent of Article 6 (1) (a) of the ORD or Article 9 (2) (2). (a) by the DPA or a contract pursuant to Article 6 (1) (b) of the DPA and the processing is carried out in an automated manner, insofar as the processing is not necessary for a task performed in the public interest or in the exercise of public authority by the controller. Also, in exercising your right to data portability under Article 20 (1) of the DPA, you have the right to provide personal data directly from one controller to another where this is technically feasible and does not affect the rights and freedoms of others.
Right to object
You have the right to object at any time on grounds relating to the processing of your personal data, subject to point (e) or (f) of Article 6 (1) of the DPA. This also applies to profiling based on these provisions.
If MUNAKAVA Ltd. processes personal data for the purposes of direct marketing, you have the right to object at any time to the processing of personal data relating to you. This applies to profiling insofar as it relates to such direct marketing. If the data subject objects to MUNAKAVA EOOD for the direct marketing processing, MUNAKAVA EOOD will not process the personal data for these purposes.
Automated individual decision making, including profiling
Every data subject has the right, granted by the European legislator, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects which affect him or similarly significantly affect him, since the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the data controller, or (2) is not permitted by Union or Member State law to which the controller is subject and which also provides for appropriate rights protection measures. and the data subject's freedoms and legitimate interests; or (3) is not based on the data subject's express consent.
If the decision (1) is necessary for concluding or executing a contract between the data subject and the data controller or (2) is based on the explicit consent of the data subject, MUNAKAVA EOOD should apply appropriate measures for protection of the rights and freedoms of the data subject and the legitimate interests or at least the right to receive human intervention from the controller, to express his point of view and to challenge the decision.
Right to withdraw consent for data processing
You have the right to withdraw your consent to the processing of your personal data at any time by contacting the contact details provided by the data protection officer or coordinator.
Right to complain: If you believe that in the processing of your personal data we have violated the applicable legislation on personal data protection, you have the right to file a complaint to the Commission for Personal Data Protection at the following address: Sofia, Blvd. "Prof. Tsvetan Lazarov ”2, E-mail: kzld@cpdp.bg, Website: www.cpdp.bg.
It is your duty to provide accurate and correct data in order to fulfill our commitment to you, as well as to notify us in a timely manner in the event of a change in your personal data. It is the obligation of the User to protect the confidentiality of the username and password provided by the Site. Each order made through the Site will be considered by MUNAKAVA as regular and binding to the User within the meaning of Art. 20a of the Law on Obligations and Contracts, if a username and password have been used in its creation, which the system has accepted as valid, regardless of whether they have been used by a person other than the holder or by an unauthorized person. We are not responsible in the event that the data provided by you is incorrect, inaccurate or not updated by signaling by you.
Contacts: How can I exercise my rights mentioned above?
To exercise your rights, you can use the Contact Form or contact a data protection officer (see above) or a data controller (see above).
We will process your requests immediately and free of charge, in accordance with legal requirements and will inform you of the measures we have taken.
Update and changes
In case of change of the legal framework and the real circumstances, it is necessary to adapt the Data Protection Policy. To keep up to date with all changes and updates, please check the Data Protection Policy before taking advantage of our offer.
MUNAKAVA EOOD
